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case-study

A Community Navigation Platform for Hackney

Reducing barriers faced by older residents in accessing cultural, health and wellbeing opportunities.

29th April 2026 Mortar
  • case-study

    A Community Navigation Platform for Hackney

    Reducing barriers faced by older residents in accessing cultural, health and wellbeing opportunities.

    29th April 2026
    Mortar
  • case-study

    Dementia friendly venue accreditation for London

    A bespoke venue accreditation and training environment for Alzheimers UK and the Mayor of London

    29th April 2026
    Mortar
  • case-study

    Dementia Friendly Venues Charter for the Mayor of London

    Building a venue accreditation platform for the GLA and Mayor of London to run the Dementia Friendly Venues Charter across the capital.

    29th April 2026
    Mortar
  • case-study

    Triage and signposting tool for Salford

    Tailored triage for assessing resident need, supporting a place-based approach to digital inclusion.

    29th April 2026
    Mortar
  • case-study

    Alternative Provision directory for Gloucestershire

    Using our Hoop'd platform we are building the intelligent directory for helping schools and teachers find, coordinate and manage Alternative Provision for young people in partnership with Gloucestershire County Council.

    29th April 2026
    Mortar
  • case-study

    Connecting young people to health and wellbeing support

    Using our Hoop'd platform we are delivering a scalable referral platform connecting young people with creative health opportunities, developed in partnership with Southbank Centre and South East London Integrated Care Board.

    29th April 2026
    Mortar
  • case-study

    Reaching digitally excluded residents in East Riding

    A custom version of our Triage Tool, building regional digital inclusion networks and skills campaigns.

    29th April 2026
    Mortar
  • case-study

    Reducing school exclusions in Cheshire

    Tailored assessments supporting teachers in signposting families and young people to appropriate services.

    29th April 2026
    Mortar
  • case-study

    Supporting tenants for the Mayor of London

    Custom case management platform delivering advice, triage and referral for those at risk of losing their home.

    29th April 2026
    Mortar
  • research

    Working with DAWN at the University of Cambridge

    Mortar joins the DAWN AI system at the University of Cambridge to establish the first validation framework for assessing behavioural consistency in AI models.

    14th January 2026
    Mortar
  • company

    Work with us

    Make an impact building systems that shape society. Find out about the roles we are looking for and the work you could be delivering.

    14th March 2025
    Mortar
  • industry

    Asset management

    The future of asset management is predictive, data-driven, and built around the value assets create for people and communities — not just the costs they generate.

    13th March 2025
    Mortar
  • industry

    Housing

    Housing is more than a roof. Mortar is helping housing organisations build the data capability to understand their residents, manage their estates, and lead the next generation of social housing.

    12th March 2025
    Mortar
  • industry

    Cultural Sector

    Culture is finding new ways to connect with audiences, communities, and the digital world. Mortar is helping cultural organisations build the intelligence and infrastructure to lead that change.

    11th March 2025
    Mortar
  • industry

    Government

    Government is being reshaped by data, automation, and rising public expectations. Mortar is helping local and national government build the digital capability to meet this moment.

    10th March 2025
    Mortar
  • industry

    Health

    The future of health is proactive, personalised, and built on data. Mortar is helping health organisations build the intelligence infrastructure to get there.

    9th March 2025
    Mortar
  • use-case

    Better connections

    Connect people to the services, support, and communities they need — wherever they are and whatever they are facing.

    8th March 2025
    Mortar
  • use-case

    Shared value

    Build partnerships and shared infrastructure that multiply your impact — enabling organisations to achieve together what none could achieve alone.

    7th March 2025
    Mortar
  • use-case

    Bigger impact

    Learn how we support organisations in scaling their work, demonstrating value, and maximising the impact they are making for the people and communities they serve.

    6th March 2025
    Mortar
  • use-case

    Stronger teams

    Equip your teams with the tools, data, and workflows they need to work more effectively — and deliver better outcomes together.

    5th March 2025
    Mortar
  • use-case

    Smarter decisions

    Use data and intelligence to make faster, more confident decisions that deliver better outcomes for your organisation and the people you serve.

    4th March 2025
    Mortar
  • product

    Hxly

    Hxly builds custom models and datasets; supporting organisations in developing and applying intelligence to power solutions that serve humans and society.

    3rd March 2025
    Mortar
  • product

    Hoop'd

    Hoop'd builds services, providing data sharing solutions across local area partnerships and networks. Combine service modules and apply existing frameworks to drive better outcomes using data and intelligence.

    2nd March 2025
    Mortar
  • company

    Selected to present at The Innovation Zone

    Mortar selected by PUBLIC and the LGA as a cutting-edge startup applying technology to transform local services.

    10th November 2024
    Mortar
  • company

    Successful appointment onto G-Cloud 14 Framework

    Mortar has become a supplier on the Crown Commercial Services G-Cloud framework, the largest framework in the UK.

    10th September 2024
    Mortar
  • use-case

    Driving product development

    Why user-led design principles drive the benefits and efficiencies of our solutions.

    5th August 2024
    George Unsworth
  • company

    New partnership with the Southbank Centre

    Mortar chosen to design new platform for children and young people, improving access into creative health opportunities.

    1st June 2024
    Mortar
  • solution

    Forma

    Custom population intelligence, service design, and digital twin capability for your organisation. Behavioural modelling, scenario simulation, and design intelligence — built around your data, your population, your decisions.

    3rd February 2024
    Mortar
  • solution

    Model Builder

    Specialist techniques for complex, imbalanced, and unstructured data — cleaned, prepared, and modelled for real-world use. Custom datasets, behavioural models, and predictive outputs built to your specific problem.

    2nd February 2024
    Mortar
  • solution

    DataSafe

    Governed, secure analytical infrastructure built to your context — within your existing systems or managed by us. The compliant foundation for everything you want to do with your data.

    1st February 2024
    Mortar
  • solution

    Community Navigator

    Build and manage a network that delivers real-time, accurate information to residents, service users, and partners.

    1st January 2024
    Mortar
  • solution

    Digital Noticeboard

    A dynamic platform for publishing and distributing community information, events, and opportunities in accessible formats across multiple channels.

    1st January 2024
    Mortar
  • solution

    Digital Skills Platform

    Provide every user and partner with dynamic self assessments; to discover the need, availability and progress of skills.

    1st January 2024
    Mortar
  • solution

    Directories Builder

    Create and manage intelligent local area directories that connect people to the services, resources, and opportunities they need.

    1st January 2024
    Mortar
  • solution

    First Point Case Manager

    Manage cases from the first point of contact with integrated triage, risk assessment, referral pathways, and real-time monitoring.

    1st January 2024
    Mortar
  • solution

    Referral Platform

    Build structured digital referral pathways that connect people to the right services, track outcomes, and generate evidence of impact.

    1st January 2024
    Mortar
  • solution

    Tenancy Sustainment Tool

    Deliver local advice and referrals through a case management platform tailored for tenants at risk of losing their home.

    1st January 2024
    Mortar
  • solution

    The Triage Tool

    Assess user needs quickly and accurately, and deliver algorithm-driven recommendations and referrals at the point of first contact.

    1st January 2024
    Mortar
  • solution

    Venues Accreditation Tool

    Provide training and resources for your venue and staff to become accredited in accessibility and service standards.

    1st January 2024
    Mortar
  • use-case

    Intelligent User Pathways

    Transition services into more effective methods of delivery using our triage and referral tools.

    8th November 2023
    George Unsworth
  • solution

    Dynamic Information Directories

    Structuring information to transform customer engagement and power more efficient services.

    20th September 2023
    George Unsworth
  • use-case

    Custom engagement environments

    Empower local networks and services with custom-designed environments that enhance service delivery outcomes.

    10th August 2023
    George Unsworth
  • use-case

    Improving Accessibility

    Build accreditation processes with digital tools. Driving accessibility, scalability, and engagement.

    21st June 2023
    George Unsworth
  • use-case

    Supporting Young People

    Empower educators with quick and effective tools for assessing and referring young people at risk of exclusion.

    21st April 2023
    George Unsworth
  • use-case

    Improving Digital Inclusion

    Transform local area services with tools that assesses exclusion, provides tailored referrals, and enhance access to resources.

    8th February 2023
    George Unsworth
  • use-case

    Reaching Isolated Residents

    Combat isolation and improve outreach with user-led communication tools that connect residents to community services and cultural initiatives.

    18th December 2022
    George Unsworth
  • research

    Better data, bigger impact

    Unlock the potential of data with intelligent environments that drive more impactful decision-making.

    10th October 2022
    George Unsworth
  • use-case

    Working smarter, not harder

    Revealing hidden patterns offers stepping stones to improving service delivery through intelligent tools.

    1st September 2022
    George Unsworth
  • use case

    Designed for co-creation

    Co-create digital solutions that transform services through custom tools, interfaces, and flexible environments.

    4th August 2022
    Hoop'd
  • use-case

    Simple Successes

    How simple solutions can achieve great impact by improving the accessibility and sharing of service information.

    18th July 2022
    George Unsworth
  • research

    Exclusion and Overload

    Address exclusion by creating accessible, tailored tools that connect users to essential services and reduce barriers to access.

    1st May 2022
    George Unsworth
  • use-case

    Hyperlocal transformation

    Empower local services with digital tools that enhance engagement, information sharing, and improve frontline service delivery.

    20th January 2022
    George Unsworth
  • use-case

    The art of conversation

    Transform local area engagement with personalised communication tools that deliver meaningful, timely information.

    1st September 2021
    George Unsworth
  • use case

    Truth, transformation and real estate

    Digital transformation in real estate should be powered by user-driven innovation to enhance local area engagement.

    15th August 2021
    George Unsworth
  • solution

    Creating connections

    Transform property relationships with tools that enhance communication, transparency, and engagement in tenant and occupier interactions.

    6th June 2021
    George Unsworth
  • use case

    Collaborate and co-create

    Accelerate digital transformation through real-time data and AI-powered collaboration.

    11th April 2021
    George Unsworth
  • case-study

    Service mapping for Hackney

    Using digital platforms to enhance communication and improve access to information for targeted residents.

    11th April 2021
    George Unsworth
  • research

    Driving the role of data

    Enhance data sharing, consent management, and real-time analysis with unified data environments that streamline decision-making.

    21st February 2021
    George Unsworth
  • use-case

    The power of balance

    Empower tenants with self-service tools that foster equitable communication, collaboration, and sustainable relationships.

    20th November 2020
    George Unsworth
  • solution

    The speed of resilience

    Focusing on early intervention to foster more constructive relationships between creditors and debtors.

    15th October 2020
    George Unsworth
  • use case

    Evolving the finance function

    Transform operations with AI-driven solutions that streamline processes, eliminate manual tasks, and drive strategic business growth.

    1st September 2020
    George Unsworth
  • research

    Understanding automation

    Embrace automation and machine learning to unlock new opportunities, navigate uncertainty, and shape the future of business and property.

    6th July 2020
    George Unsworth
  • solution

    Building better collections

    Enhance revenue with AI-powered tools that unify financial data, automate collections, and improve customer engagement.

    1st May 2020
    George Unsworth
  • use case

    What does impossible look like...

    How navigating the future requires transparency, flexibility, and collaboration to build a more resilient and adaptable sector.

    19th April 2020
    George Unsworth
  • company

    Markers of growth

    Exploring the impact of the pandemic on business growth, technology adoption, and the long-term challenges facing communities.

    14th March 2020
    George Unsworth
  • use case

    Transform traditional finance

    How real-time data and automated allocation increases productivity and transparency.

    8th February 2020
    George Unsworth
  • company

    Scaling up

    Discover how Mortar worked with PwC to refine its market positioning, strategy, and product development.

    20th January 2020
    George Unsworth
Mortar

Products

  • Hoop'd
  • Hxly

Services

  • Service design
  • System design
  • Modelling and simulation
  • Data and frameworks

Use Cases

  • Smarter decisions
  • Stronger teams
  • Bigger impact
  • Shared value
  • Better connections

Industries

  • Health
  • Government
  • Cultural Sector
  • Housing
  • Asset management

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© 2026 Mortar

Mortar Works Limited is a company registered in England and Wales No. 12169493.