About Mortar
Mortar is a technology company committed to building a better world. We develop intelligent systems that power the next generation of public services — making them more accessible, more equitable, and more effective for the people who need them most.
What we do
We work at the intersection of service design, data, and technology to help public sector organisations and social enterprises deliver better outcomes. Our work spans the full lifecycle of a service — from understanding user needs and designing new models of delivery, to building the digital infrastructure that makes those models real.
We are best known for building intelligent triage and referral tools, case management platforms, and community information systems. Our products are in active use across housing, health, education, and local government — helping frontline workers deliver the right support to the right people at the right time.
How we work
We believe good technology starts with good design. Before we write a line of code, we invest in understanding the people who will use a system — their needs, their context, and the barriers they face. This human-centred approach shapes everything we build.
We work in close partnership with our clients, embedding ourselves in their teams and treating every engagement as a genuine collaboration. We do not hand over finished products and walk away. We stay involved, learn from what we build, and iterate continuously.
- Research-led: Every project starts with a genuine understanding of user need.
- Iterative by default: We build, test, and refine — never assuming we got it right first time.
- Open and transparent: We communicate clearly, share our thinking, and welcome challenge.
- Committed to impact: We measure success by outcomes for people, not outputs from teams.
Our story
Mortar was founded with a simple conviction: that the public sector deserves technology as good as the private sector gets — and that the people who rely on public services deserve better tools to navigate them.
We started by working with local authorities on housing and tenancy services, helping councils deliver better support to tenants at risk. From there, our work expanded into health and social care, education, and community services — always guided by the same principles.
Today we work with councils, housing associations, integrated care partnerships, and national programmes across the UK. Our tools have supported hundreds of thousands of people in accessing the services and opportunities they need.
Our values
People first. Every decision we make starts with the impact on the people who use and deliver the services we build.
Evidence over assumption. We design and build based on what we know, not what we guess. When we do not know, we say so — and we find out.
Long-term thinking. We build for sustainability. Our tools are designed to grow and adapt, not to be replaced in two years.
Equity by design. Accessibility and inclusion are not afterthoughts. They are embedded in how we research, design, and build.
Work with us
Whether you are looking to redesign a service, build a new digital product, or make better use of your data, we would love to hear from you.