Working with the Greater London Authority and the Mayor of London, we designed and built the digital platform that powers the Dementia Friendly Venues Charter — enabling venues across the capital to apply for, achieve, and maintain accreditation as dementia-friendly spaces.
The Dementia Friendly Venues Charter is a Mayor of London initiative that supports venues to become more inclusive and accessible for people living with dementia and their carers. Running the Charter at scale across a city as large and diverse as London requires a robust, flexible accreditation system — one that can handle applications from a wide range of venue types, support assessors in reviewing submissions, and give the GLA oversight of the programme as it grows.
Modules
| Module | Description |
|---|---|
| Venue application portal | A guided online application journey for venues seeking accreditation, collecting evidence of dementia-friendly practices across key assessment criteria |
| Assessor review tools | Structured interfaces for Charter assessors to review submissions, record decisions, and manage the assessment workflow |
| Accreditation management | Tracks accreditation status, renewal timelines, and supporting documentation for every venue in the programme |
| Programme dashboard | GLA programme managers have a real-time view of applications in progress, accreditations awarded, and Charter reach across the capital |
| Public venue finder | A searchable, public-facing directory of accredited venues, helping people living with dementia and their carers find welcoming spaces across London |
A platform built around the accreditation journey
The heart of the platform is the venue application portal — a structured, guided process that takes venues through the Charter's assessment criteria and helps them evidence the steps they have taken to become more dementia-friendly. The application journey was designed to be accessible and straightforward for venues of all types and sizes, from large cultural institutions to small neighbourhood businesses.
Behind the scenes, the platform gives Charter assessors the tools to review applications efficiently, record their assessments, and manage the flow of work across the programme. Decisions and supporting evidence are held within the system, creating a clear and auditable record of each venue's accreditation history.
Giving the GLA visibility of the programme
The GLA team needed to be able to see the Charter programme as a whole — to understand where applications were in the pipeline, which venues had achieved accreditation, and how the programme was growing across different parts of the city. The programme dashboard gives programme managers a live view of all of this, supporting both day-to-day management and longer-term reporting on the Charter's impact.
Making accredited venues easy to find
Accreditation only delivers its full value when people who need it can find it. The platform includes a public venue finder — a searchable directory of all accredited venues, designed to help people living with dementia, their families, and carers identify welcoming spaces across London with confidence.
If you are running an accreditation, membership, or standards programme and need a platform built around the real complexity of managing it at scale, we would love to hear from you.